Last updated: October 2025
At Subhvastram, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple 7-day return and exchange policy.
1. Return Eligibility
To be eligible for a return, the item must meet all of the following conditions:
- The return request is raised within 7 days of the delivery date.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- The item is not from the non-returnable categories listed below.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Innerwear, lingerie, and swimwear.
- Items purchased during clearance or final sale events.
- Customised or personalised items.
- Items that have been worn, washed, or altered.
- Items without original tags or packaging.
3. How to Initiate a Return
Follow these steps to request a return:
- Log in to your account and navigate to My Orders.
- Select the order and click "Request Return".
- Choose the item(s) you want to return, select a reason, and submit.
- Our team will review your request within 1–2 business days.
- Once approved, you will receive a return pickup confirmation.
You can also initiate a return by contacting our support team with your order number and photos of the item.
4. Exchange Process
We offer exchanges for a different size or colour of the same product (subject to availability). To request an exchange:
- Follow the same return initiation process and select "Exchange" as your preference.
- Specify the desired size or colour.
- If the variant is unavailable, a refund will be processed instead.
5. Refund Process
Once we receive and inspect the returned item, refunds are processed as follows:
- Original Payment Method: Refunds are credited within 7–10 business days after we receive the returned item.
- Store Credits: Issued within 2 business days and can be used on any future order.
- COD Orders: Refunds are processed via bank transfer. Please provide your bank account details when raising the return request.
6. Reverse Pickup
We arrange a free reverse pickup for eligible returns in serviceable pin codes. If reverse pickup is not available at your location, you may be required to self-ship the item. In that case, we will reimburse shipping costs up to ₹100 upon submission of the courier receipt.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photographs of the defect. We will arrange a replacement or full refund at no additional cost.
8. Contact Us
For return or exchange queries, please contact our support team with your order ID and we will be happy to assist.